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    Customer Service Consultant - Auckland New Zealand


    HOYA Lens New Zealand is an international market leader in the manufacture and supply of ophthalmic lenses. We provide a wide portfolio of high quality products to eye care professionals.

    We are currently looking for fresh new faces to expand our Customer Service Team, based in our Auckland ( Mt Eden)  office. This role offers a unique opportunity to develop your existing optical skillset with a Global leader in Optics.

    Reporting to the NZ Customer Service Manager, you will be joining a great team of dedicated professionals and a company which encourages personal growth and development.


    Daily team duties can include:                                                

    • Provide exceptional customer service communication via phone and email
    • Delivering accurate information about our diverse product range, services and processes
    • Assessing and interpreting optical lens orders and offer technical solutions to queries.
    • Process and maintain customer records / data entry with an emphasis on accuracy.   
    • Liaise with internal departments to ensure orders are processed to schedule
    • Acknowledge and record client feedback and complaints
    • Ensuring HOYA's high standards are delivered at every point of contact.


    Our ideal team member:

    • Have a passion for optics with a can-do attitude
    • A natural ability to form positive relationships with customers and team members
    • Excellent verbal and written communication skills.
    • A solution driven focus with strong problem solving and decision making skills
    • A passion to succeed with high levels of self-motivation
    • Outstanding time management and project organisation abilities.
    • Qualifications in Optical Dispensing or experience in optical retail will be highly regarded
    • A career at Hoya Lens New Zealand is your opportunity to succeed in service excellence in a positive, supportive environment.

    Successful applicants will be provided with full training in our extensive product range.

    If you think you've got what it takes - please email a cover letter & your CV to Janice Morris in HR -  janice.morris@hoya.com 


    Thank you